SHIPPING POLICY
Shipping Policy
Thank you for shopping with RAWFORM. Below is everything you need to know about how and when your order ships.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or on holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
During new product launches, promotions, or peak periods, processing may take slightly longer — thank you for your patience.
Shipping Times
Once processed, orders typically arrive within 5–12 business days, depending on your location. Combined with processing, most orders are delivered within about 1–2 weeks of purchase.
| Stage | Estimated time |
|---|---|
| Order processing | 1–3 business days |
| Transit / delivery | 5–12 business days |
| Total estimated time | approx. 6–15 business days |
Please note that these are estimates, not guarantees. Delivery times can be affected by carrier delays, customs processing, weather, high-volume periods, and other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Any active free-shipping offers or thresholds will be applied automatically at checkout.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow 1–3 business days for tracking information to update after you receive it. If your tracking hasn't updated after several days, feel free to reach out and we'll look into it.
International Shipping
If we ship to your country, delivery times may fall at the longer end of the range above due to international transit and customs clearance. Any import duties, taxes, or customs fees charged by your country are the responsibility of the recipient and are not included in your order total.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly. If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to correct the address.
Lost, Delayed, or Damaged Orders
If your order is significantly delayed, arrives damaged, or doesn't arrive, please contact us so we can make it right. For damaged items, include clear photos and your order number. See our Refund Policy for details on replacements and refunds.
Contact Us
Questions about your order or shipping? We're happy to help.
RAWFORM LLC Email: [Support@byrawform.com] Customer Service Hours: Monday–Friday, 9am–5pm
