FAQ
Frequently Asked Questions
Everything you need to know about RAWFORM, our products, and your order. Still have a question? Email us at [Support@byrawform.com] and we'll get back to you.
Products & Ingredients
What is GHK-Cu (copper peptides)? GHK-Cu is a naturally occurring copper-binding peptide that's become one of the most talked-about ingredients in skincare. It's studied for supporting the skin's natural collagen and elastin and helping skin look firmer, smoother, and more even. It's the ingredient RAWFORM is built around — you'll find it across our whole range. You can read more on our Ingredients Index.
Are your products safe for sensitive skin? Our formulas are designed to be gentle, but everyone's skin is different. We always recommend a patch test before first use: apply a small amount to your inner forearm and wait 24 hours. If you're pregnant, nursing, or managing a skin condition, check with a healthcare professional before adding new actives.
Are RAWFORM products cruelty-free? Yes — we do not test our products on animals.
Is the PDRN in your serum vegan? PDRN (polydeoxyribonucleotide) is traditionally derived from salmon, so our PDRN serum is not vegan, and it's worth noting if you have a fish or shellfish allergy. Always check the full ingredient list on the product.
How do I use my products, and in what order? As a general rule, apply thinner textures first: serums, then creams and balms, followed by SPF in the morning. Start with once-daily use and build up as your skin adjusts. For best results, use consistently over several weeks.
Do your products replace sunscreen? No. None of our products contain SPF or provide sun protection. We recommend wearing a broad-spectrum sunscreen daily.
Orders
How do I place an order? Add items to your cart and check out securely on byrawform.com. You'll receive a confirmation email once your order is placed.
Can I change or cancel my order after placing it? We process orders quickly, so we can only make changes before an order ships — and the main change we can make at that stage is correcting a shipping address. Contact us as soon as possible at [Support@byrawform.com] and we'll do our best.
I entered the wrong address — what do I do? Email us right away. If your order hasn't shipped yet, we'll try to fix it. Once an order ships to an address you entered, we're not able to reroute or refund it, so please double-check your details at checkout.
Do you have a discount for first-time customers? We run promotions regularly, and new subscribers to our email list often receive a welcome offer. Sign up on our site to see what's currently available.
Shipping
How long will my order take? Orders are processed within 1–3 business days, and delivery typically takes 5–12 business days after that — so most orders arrive within about 1–2 weeks. These are estimates and can be affected by carrier, customs, or high-volume delays. Full details are in our Shipping Policy.
How much is shipping? Shipping is calculated at checkout based on your order and destination. Any active free-shipping offers apply automatically.
How do I track my order? Once your order ships, you'll get a tracking number by email. Please allow 1–3 business days for tracking to begin updating.
Do you ship internationally? Where available, yes. International orders may take a bit longer due to customs, and any import duties or taxes charged by your country are the recipient's responsibility.
Returns & Refunds
What is your return policy? For hygiene reasons, we don't accept returns once a product has been delivered. However, we offer refunds and free reshipments in certain cases — see below and our full Refund Policy.
When can I get a refund or replacement? If your order arrives damaged or defective, or doesn't arrive at all, contact us and we'll make it right with a refund or reshipment. We also offer a satisfaction guarantee — the details and time window are covered in our Refund Policy.
My order arrived damaged. What should I do? Email us at [Support@byrawform.com] with your order number and clear, well-lit photos of the damage, and we'll take care of it.
How long do refunds take? Once approved, refunds are issued to your original payment method within about 10 business days. Your bank or card issuer may take additional time to post it.
Contact
How do I reach you? Email us anytime at [Support@byrawform.com]. Our customer service hours are Monday–Friday, 9am–5pm. We aim to respond within 1–2 business days.
RAWFORM LLC [Support@byrawform.com]
