Privacy policy

Last updated: August 2026

This Privacy Policy describes how Rawform ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from byrawform.com (the "Site") or otherwise communicate with us (collectively, the "Services").

Information We Collect

We collect information you provide directly to us, including: name, email address, phone number, business/company name, shipping and billing address, and payment information (processed by our payment processor we do not store full card numbers).

When you use our live chat, Request a Quote form, or Trade Account Application, we collect the details you submit in those forms, including project information such as quantities, product interest, and delivery timeline.

We also automatically collect certain information through cookies and similar technologies, including IP address, browser type, device information, pages viewed, and referring URLs, for analytics and site functionality purposes.

How We Use Your Information

  • To process and fulfill orders, including coordinating shipment with our manufacturing/dealer partners
  • To respond to quote requests, trade account applications, and customer service inquiries
  • To send order updates, shipping/freight notifications, and where you have opted in marketing communications
  • To improve our Site, products, and customer experience
  • To detect, prevent, and address fraud or security issues

Sharing Your Information

We share information with: (a) manufacturing and dealer/supplier partners solely to fulfill your order via direct shipment; (b) service providers who perform services on our behalf (payment processing, shipping/freight coordination, live chat and marketing platforms, website hosting); and (c) as required by law.

We do not sell your personal information.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order history and legal/tax record keeping requirements. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure.

Contact

Questions about this Privacy Policy can be directed to the Contact Us page or the support email listed in Section 16.