Order Cancellations
Orders may be canceled for a full refund before they enter production or are confirmed with our manufacturing/dealer partner. Once an order has been confirmed for production or has shipped, cancellation may not be possible or may be subject to a restocking/cancellation fee, which will be communicated before cancellation is finalized.
Freight Damage Claims
Because products ship via freight carrier: (1) inspect all items at delivery and note any visible damage on the delivery receipt before signing; (2) photograph any damage to packaging and product immediately; (3) report concealed damage within 48 hours of delivery to our support team with photos and your order number. Claims reported after this window may not be eligible for replacement or credit through the carrier or manufacturer.
Returns
Because most products are made to-order or shipped direct from the manufacturer, standard "change of mind" returns are limited and evaluated case by case; a restocking fee and return freight cost (paid by the buyer) typically apply where a return is accepted. Defective or damaged items reported per the process above are handled at no cost to the buyer.
Custom & Bulk Orders
Custom finishes, fabrics, or made to order booth/banquette configurations are final sale once production has begun and cannot be canceled or returned for change of mind reasons.
