Policies

Refund Policy

Refund, Cancellation, Return, and Reship Policy

Reship Policy

If your RAWFORM order arrives damaged or defective, we'll reship it free within 30 days of purchase — no hassle. To qualify, email us clear, well-lit photos that plainly show the damage or defect within 30 days of your order. Once we confirm the issue, your replacement ships out promptly.

Refund Policy

We keep our refund policy simple so you can shop with confidence:

Within 30 days of your order:

  • If your product arrived defective or was damaged in shipping, you can request a refund.
  • Email us at [support@byrawform.com] to start the process.
  • We'll offer you either a refund or a free replacement, whichever you prefer.

Within 60 days of your order:

  • If you've used the product twice daily and don't notice a difference, you can request a refund under our money-back guarantee.
  • This lets you try RAWFORM risk-free.
  • Email us at [support@byrawform.com] with your order number to get started.

We stand behind our products. This structure lets you claim the 60-day guarantee while giving the product a fair trial first.

Return Policy

We do not accept returns. Because our products are applied directly to the skin, we can't accept returns or exchanges once an order has been delivered, for hygiene reasons. Please review your order before completing checkout. If anything's wrong, contact us and we'll make it right through a refund or reship.

Damages and Issues

Inspect your order as soon as it arrives. If it's defective, damaged, or the wrong item, contact us right away so we can evaluate it and fix it.

European Union — 14-Day Cooling-Off Period

1. No Returns Accepted. For hygiene reasons, we don't accept returns or exchanges once an order is delivered. Please review your order carefully before purchasing.

2. Right of Withdrawal Exception. Under Article 16(e) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to sealed goods that can't be returned for health or hygiene reasons once unsealed. As our products contact the face and body, they're hygiene-sensitive and can't be returned after opening.

3. Refunds for Defective or Incorrect Items. We issue refunds if you receive a defective product, receive the wrong item due to our error, or see no noticeable results after 60 days of daily use. For a defective or incorrect item, email [support@byrawform.com] within 48 hours of delivery with your order number and a photo of the issue. For results-based refunds, contact us within 60 days of your order with proof of twice-daily use. Approved refunds go to your original payment method within 5–10 business days.

4. Order Cancellations. Once placed, orders can't be canceled or modified because we process and ship quickly — unless the order hasn't shipped yet, in which case we can only correct the shipping address.

By placing an order, you agree to this policy.

Refund / Reship Processing

We'll notify you once we've reviewed your request and let you know whether it's approved. Approved refunds are returned to your original payment method within 10 business days — note your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you haven't seen your refund, email us at [support@byrawform.com].

To be eligible, your item must have arrived damaged, failed to arrive at the correct address, or shown no noticeable results after 60 days of daily use. For damage claims, include clear photos showing the defect plus your order confirmation.

Returns

We don't accept returns — only refunds and reshipments when the criteria above are met.

For any question or to start a refund or reship request, email us at [support@byrawform.com]. We're happy to help.

Support: [support@byrawform.com]
Hours: [Mon–Fri, 9am–5pm ET]
RAWFORM LLC

Tysons Corner, VA

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.